About Searching ( hotels' search engine will be ready for use the first week of March. Please use the direct links in each area on the left navigator menu, Hania hotels. Rethymno hotels,room,lodging, Heraklion hotels Lasithi . If you have specific request for lower price and availability please contact us )

 

1. I am looking  for available hotel. Which is the best way to search?

Please select the area,  dates for your accommodation ( check in & check out) and click on check box with the description  only available hotels

 

2. I am searching for hotel with specific facilities ( spa or swimming pool). Which is the best way?

Please select advanced options in the search menu and define hotel's facilities you are request.

 

 

3. I am searching for hotel by price. Which is the best way to do it?

On the search menu there is a list of criteria to search hotels by price, popularity, name, class.

 

4. I am interesting  for family hotels . Which is the best way to search?

Please select advanced options in the search menu and define in hotel's facilities the criteria family apartments or rooms

 

5. Where i could find the direction or the address of the hotel ?

In the description of the hotel's web site  there is also  a detailed  map of the area around the hotel. You will receive full details about hotel's address with your reservation via email.

 

About rooms

 

1. The room rates of the hotel are per person or per room-apartment  ?

All the rates are per room.If there will be  any exception, this will be notified to hotel's web site.

 

2. In the room rates are included also all taxes ?

Yes, all taxes are included in room rates.

 

3. What about the breakfast.  Is included also in room rates ?

In  the facilities of each hotel described the status about the breakfast.

 

4. Are there any discounts in room rates ?

We provide you the best rates with all the all discounts included. There is no extra discounts in room rates.

 

About Payment

 

1. For any reservation is necessary advance payment ?

Yes if you wish to secure your reservation is necessary minimum advance payment via credit card  between 12% - 15% of the total cost.  Some hotels due to extra security,  get  credit card's pre authorization bank approve for  the total amount of your reservation.   

 

2. What is the accepted credit cards ?

We accept Visa and Mastercard.

 

3. How i could get a refund since my credit card was charged ?

You will get a refund if your request is according hotel's cancellation policy and in the proper cancellation time.

 

 

4. How do I know that my credit card information is safe on the online-booking.com?

On the online-booking.com is a Thawte Secure Site. Any information you enter when transacting over online-booking.com is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional information disclosure to third parties. You will notice that when you move from the booking information page to the payment page, the url changes from http:// to https://. This shows that you are now on a secure channel.
 

About Hotel's  Reservations

1. How do I know my reservation was booked?
Since you will have complete all the steps of your reservation you  will  receive an email on confirmation of your hotel booking with all the contact details and your invoice form.

2. Do I need to confirm my reservation?
There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by emailing our Customer Support Team at support@etravel.gr  or by contacting our customer services team.

3. Reservations by email or telephone call are accepted ?
Yes reservations via email or by phone call are accepted only if  the client deposit advance payment directly to  bank account and send via fax the receipt of the bank. In this case the client will receive a confirmation email for the reservation with all the details of the hotel.
 

4. How many rooms i could book with one reservation?
A maximum number of 12 rooms can be reserved in one booking if the rooms are available from the hotel. For more rooms please contact with  our Customer Support Team at support@etravel.gr .

 

 

5. The booking procedure was completed but i didn't receive any confirmation email. What i have to do?
First of all check if the email you submit in the reservation form was the correct. Then send an email with your booking number and your request to our  Customer Support Team at support@etravel.gr

 

 

Greek and crete hotels booking system

Chania, Rethymnon, Heraklion, Lasithi

Ξενοδοχείο στην Κρήτη, στα Χανιά, στο Ρέθυμνο, στο Ηρακλειο, στο Λασιθι, Αγιος Νικολαοσ